Refund Policy

Last Updated: January 14, 2026

30-Day Return Policy

We offer a 30-day return policy from the date of delivery. To be eligible for a return, items must be unworn, in original condition, and include all original packaging and tags.

How to Request a Refund

1. Contact our customer service team within 30 days of receiving your order
2. Provide your order number and reason for return
3. Receive a prepaid return shipping label
4. Ship the item back in its original packaging

Refund Processing

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.

Non-Returnable Items

• Custom or personalized items
• Items marked as final sale
• Items showing signs of wear or damage

Exchanges

We offer free exchanges for different sizes within 30 days. Contact us to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos. We will arrange a replacement or full refund at no cost to you.

Contact Us

For refund inquiries, please contact us at:

hello@houseofveloria.com