Shopping Guide
Everything you need to know
Sizing Guide
Find your perfect fit
Ring Sizing
We use US ring sizes. To determine your ring size, you can measure an existing ring or use our printable ring sizer.
Necklace Lengths
- Choker: 14-16 inches
- Princess: 17-19 inches
- Matinee: 20-24 inches
- Opera: 28-36 inches
Bracelet Sizing
Measure your wrist and add 0.5-1 inch for a comfortable fit.
Shipping Information
Delivery options and timeframes
Domestic Shipping (USA)
- Standard: 5-7 business days - $9.99 (Free over $200)
- Express: 2-3 business days - $19.99
- Overnight: Next business day - $39.99
International Shipping
We ship to most countries worldwide. International shipping typically takes 7-14 business days. Shipping rates are calculated at checkout based on destination.
Returns & Exchanges
Our hassle-free return policy
30-Day Return Policy
We offer a 30-day return policy on all unworn items in original condition with tags attached.
How to Return
- Contact our customer service team
- Receive your prepaid return label
- Pack the item securely
- Drop off at your nearest carrier
Exchanges
Need a different size? Contact us and we will arrange an exchange at no additional cost.
Jewelry Care
Keep your pieces looking beautiful
General Care Tips
- Remove jewelry before swimming, bathing, or exercising
- Apply perfume and cosmetics before putting on jewelry
- Store pieces separately to prevent scratching
- Clean regularly with a soft, lint-free cloth
Storage
Store your jewelry in the provided pouch or box, away from direct sunlight and humidity.
Frequently Asked Questions
Find answers to common questions
Yes, all our jewelry is 100% authentic. Each piece comes with a certificate of authenticity and we stand behind the quality of every item we sell.
Yes! All orders come beautifully packaged in our signature gift boxes at no extra charge. We also offer premium gift wrapping options at checkout.
Absolutely! Once your order ships, you will receive a tracking number via email. You can also track your order using our order tracking page.
Yes, we offer repair services for all items purchased from House of Veloria. Contact our customer service team for more information.